With growing competition and downward pressure on fees, it is more important than ever for service firms to understand customer value and the cost base of your services business. The BPI (also known as Lean) philosophy of maximizing value addresses this by defining value as seen by the client and making sure that value is delivered every time.
A key method of maximizing value is by eliminating waste. Eliminating waste from professional and business processes reduces your costs and improves your customer satisfaction with on time delivery and perfect quality at the right price.
Lean for Services
The 5 Ss
The 8 Wastes