The Innovation buzzword
Also published in Law Institute Journal October 2015 89 (10) p78 IN an ever changing profession it is vital for leaders to be open to new trends and market conditions. There is an increasing urgency to innovate in a complex and changing environment. Indeed, the new digital-Darwinism cry for businesses is “innovate or die”. But what is innovation? Innovation in business can mean implementing new ideas, creating dynamic products or improving existing services – and is often see
Communicating in plain language is an essential skill for all professionals (This article is for law
Version published in Law Institute Journal Oct 2014 88 (10) p77 Why does plain language matter? What lawyers do most of all is write. Yet of all writing, legal writing has an unenviable reputation. Complaints about lawyers often involve poor communication and legal writing has been the butt of jokes for centuries. “There are two things wrong with almost all legal writing. One is its style. The other is its content." (Rodell) This Blog look at the use of clear, plain lega
Lean for Services: Spring clean your office with 5S
Version published in the Law Institute Journal July 2015 89 (7) LIJ p76. Housekeeping for an effective and efficient office. Developed in Japan, 5S is a method of creating and maintaining neat and organised workplaces that encourage efficiency and productivity. It is now applied across many industries including the service profession. The method uses a list of Japanese words that all begin with the letter "S” and can also be translated into English words that begin with the l
