Lean for Services: Spring clean your office with 5S
Version published in the Law Institute Journal July 2015 89 (7) LIJ p76. Housekeeping for an effective and efficient office. Developed in Japan, 5S is a method of creating and maintaining neat and organised workplaces that encourage efficiency and productivity. It is now applied across many industries including the service profession. The method uses a list of Japanese words that all begin with the letter "S” and can also be translated into English words that begin with the l
Lean for Services: The 8 Wastes
Why Lean? With growing competition and downward pressure on fees, it is more important than ever for service firms to understand customer value and the cost base of your services business. The Lean philosophy of maximizing value addresses this by defining value as seen by the client and making sure that value is delivered every time. A key Lean method of maximizing value is by eliminating waste. Eliminating waste from professional and business processes reduces your costs a
